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How can I place an order?

You can place an order at www.nekonekosweethouse.com 

Step 1: Sign in/Login to your account (user able to check order status anytime) 

Step 2: Select products and add to cart

Step 3: View your cart and click “Checkout” 

Step 4: Key in your contact and delivery details

Step 5: Select preferred shipping method 

Step 6: Select payment method 

Step 7: Check your order details before clicking “Place Order Now”. Upon placing an order, it will be deemed thy the Terms of Service, Privacy Policy and Refund Policy are understood and accepted as applying to your order.

Step 8: Make payment and wait for the delicious food to be sent to your doorstep! 


How am I sure my order is placed successfully?

You will receive an order confirmation email once your order is successfully placed. 


Can I amend my order?

Yes, you may contact us / Whatsapp: 016-3583007 to amend your order. 


Can I cancel my order? Will I be able to get a refund upon cancellation of my order?

Yes, you may contact us / Whatsapp: 016-3583007 to cancel your order. 

Any cancellation of order after fulfilment cannot be refunded. 


My early order has been cancelled, why?

Your order will be cancelled automatically if the payment is not completed within 3 calendar days. Kindly contact us / Whatsapp: 016-3583007 if you would like to restore your order. Alternatively, you may place a new order instead.


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